MediaWiki Introduction

Discover how to transform your newly installed MediaWiki into a central hub for company knowledge and collaboration. Learn to utilize its robust features, from creating pages to managing project documentation, and ensure everyone in your organization contributes effectively.

Wiki Introduction for Beginners

You have a wiki! Now what?

Congratulations! Your company has taken a significant step forward by installing MediaWiki, the same platform that powers Wikipedia. This powerful tool can transform how your organization captures, shares, and utilizes knowledge. However, a newly installed wiki can seem daunting when it's just a blank slate. Here's how to turn your empty wiki into a bustling hub of company knowledge and collaboration.

Understanding Your Wiki

First, it's essential to get comfortable with the basic functionalities of your wiki. MediaWiki is robust and flexible, designed to cater to the needs of large communities like Wikipedia, so it has all the features necessary for your company to thrive on shared knowledge. Here are a few resources to help you get started:

MediaWiki User Manual

This is your go-to resource for all user-related questions. From creating pages to formatting text, you can find how-to guides on virtually any topic MediaWiki User Manual. See

Working with MediaWiki

An up-to-date guide to mastering MediaWiki by seasoned developer and administrator Yaron Koren, providing practical advice and insights on using the platform effectively. See

Demo Wiki 

WikiTeq offers a public demo wiki that you can explore! Use it to test out different extensions, forms, and functionalities to see what your wiki can do.  See

What to Use Your Wiki For

Imagine having a centralized database where every piece of knowledge within your company is stored, updated, and accessible. That's the power of a well-maintained wiki. It can serve as a dynamic knowledge base for: 

Project Documentation

Keep all project notes, updates, and timelines in one place. This makes it easy for anyone in the company to catch up and contribute without the need for lengthy meetings or email threads.

Process Manuals

Document critical company processes, guidelines, and SOPs. This is particularly valuable for training new employees and ensuring consistency in how tasks are performed.

Research Repository

Use the wiki to store research findings, market analysis, and data that can influence business decisions and strategies.

Idea and Innovation Hub

Encourage employees to post their innovative ideas and suggestions for improving processes or developing new products.

The need for such a knowledge base might not be obvious initially, but think of it this way: a company runs on knowledge. Every decision, every process, and every customer interaction depends on accurate, accessible information. A wiki makes this possible on a scale that emails and shared drives cannot match. 

Popular MediaWiki Use Cases

In the sections above, we explored the foundational purposes of a wiki and how it can serve as a central hub for your company's knowledge and collaboration. To further illustrate the versatility of MediaWiki, here are some specific use cases that highlight its broad applicability across various aspects of business operations:

Technical Knowledge Base

Document technical setups, configurations, troubleshooting steps, and FAQs for your company's technology and systems. This assists in quick resolution of issues and efficient management of IT resources.

Regulatory Compliance

Outline and update necessary compliance guidelines, legal requirements, and company policies that need to be followed. This ensures that all employees are aware of and can easily access critical regulatory information.

Quality Assurance Protocols

Document the procedures and quality checks necessary to maintain standards in product development, manufacturing, or service delivery. This ensures consistency and reliability in your operations.

Health and Safety Procedures

Outline the safety protocols and emergency procedures to ensure workplace safety. This is crucial for helping employees know what to do in case of emergencies.

Vendor Management Procedures

Keep a detailed account of the processes involved in selecting, managing, and evaluating vendor relationships and contracts. This is important for maintaining good working relationships and managing supply chains effectively.

Ensuring Everyone Contributes

The true value of a wiki is realized only when it is comprehensive and current. This requires contributions from everyone in the organization. Here’s how you can ensure active participation:

Management Buy-In

Leaders must endorse and use the wiki themselves. When employees see management contributing to and using the wiki, they understand its value and feel compelled to participate.

Appoint Wiki Evangelists

Designate enthusiastic team members as wiki champions. These individuals can help train others, provide support, and motivate the team by highlighting the best uses of the wiki.

Integrate Wiki Use into Workflows

Make it a policy to refer to the wiki first. Whether it's meeting agendas, project updates, or process changes, ensure that such information goes on the wiki and nowhere else.

Regular Updates and Audits 

Schedule regular checks to update outdated content and to fill gaps where necessary. This keeps the wiki reliable and useful.

Benefits of Collaboration on the Wiki

Encouraging your team to collaborate on the wiki doesn't just centralize information; it cultivates a culture of openness and continuous improvement:

Enhanced Communication

As employees discuss and document workflows and projects, they naturally improve communication skills and understanding across departments.

Innovation Through Transparency

When everyone has access to all company knowledge, it breaks down silos and fosters innovation. Employees can see how different parts of the company work and suggest improvements or new ideas that had not been considered before.

Streamlined Onboarding

New hires can onboard more quickly and independently by accessing a well-organized wiki. This reduces the training burden on other team members.

By making the wiki an integral part of your company's operations, you empower your team to leverage collective knowledge effectively, ensuring that information is a tool for growth, not just a record of what's already known. So, dive in, start documenting, and watch as your company's wiki turns into a powerhouse of knowledge and collaboration.

Helpful MediaWiki Blogs

We have several other helpful MediaWiki articles that will help you and your team to get started with a wiki.

User Rights - In MediaWiki, users who engage with your site by performing various actions are assigned to specific user groups. Each group possesses certain rights or permissions that define what its members can do on the site. This blog explores effective strategies for managing these user rights. 

Creating a Wiki Account - The account creation policies for your wiki may vary based on its intended purpose. This blog will delve into the different policies and guide you through choosing the most suitable one for your needs.

Displaying Images on a Wiki - This blog explores a range of techniques for inserting images and designing galleries, whether you’re using the VisualEditor interface or MediaWiki’s markup language. 

Uploading Files to a Wiki - A blog on the proper process for uploading files to a wiki.

Wiki Page Creation - This blog will guide you through the different methods available for creating new pages in MediaWiki.

Renaming Wiki Pages - Page names are crucial in MediaWiki because pages are typically linked using their names. When renaming a page, MediaWiki must manage all existing database links to that page. This blog will discuss this process in detail. 

Revision History - This blog explores how MediaWiki archives every revision of a page in its database, allowing users to view the page history and see who made changes and when. 

As previously noted, we have a variety of helpful MediaWiki articles that can guide you and your team in launching your wiki. Below, we've handpicked a few to get you started!

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